Contact Us
Questions about our reviews, a casino you'd like us to look at, or something on the site that doesn't look right? This page explains the best way to reach the team behind Online Casinos USA at scribblesofsoul.com, and what you can expect when you do.
Why You Might Want to Reach Us
Readers get in touch for all kinds of reasons. The most common ones include:
- Querying a rating, editorial score or the terms attached to a listed welcome offer
- Reporting a factual error or outdated information on any of our pages
- Asking how a specific casino was assessed or what criteria influenced its position
- Requesting that a licensed, regulated US-facing casino be considered for review
- Media, press or partnership enquiries
- Concerns about responsible gambling resources or links to support services
We read every message we receive. Response times vary depending on volume, but editorial and factual queries are typically prioritised.
How to Reach Us
The quickest way to get a response is by emailing the editorial team directly. Please include as much context as possible — for example, the page URL you're referring to, the casino name, or the specific offer or claim you'd like us to check. Vague messages take longer to resolve.
We do not operate a live chat or telephone line. All contact is handled by email, and we aim to respond within five business days. During busy periods it may take a little longer.
Editorial Corrections and Accuracy
Keeping our information accurate is a core part of what we do. Casino offers change, licensing arrangements shift, and payment method availability varies by state. If you spot something on this site that looks wrong or out of date, we want to know. Please include the page address and, where possible, a source or reference so we can verify the correction before updating the copy.
We do not accept payment to alter editorial ratings or rankings. Our position on that is set out in full on our About Us page.
Casino Submission and Partnership Enquiries
If you represent an online casino that holds a valid licence and is legally available to players in the United States, you are welcome to submit it for editorial consideration. Submission does not guarantee inclusion or a favourable rating — every operator goes through the same research and review process regardless of commercial relationship.
Operators seeking affiliate or commercial partnership arrangements should also use the general contact email and mark their message clearly. We will respond to suitable enquiries in due course.
We only list and review casinos that are licensed and regulated in jurisdictions that permit real-money online gambling, and that are accessible to eligible US players. Unlicensed operators will not be considered.
Responsible Gambling Concerns
If your message relates to problem gambling — whether for yourself or someone you know — please do not wait for a reply from us. There are dedicated organisations equipped to help immediately:
- National Council on Problem Gambling (NCPG): Call or text the helpline at 1-800-522-4700, available 24/7
- Gamblers Anonymous: ga.org — peer support and local meeting finder
- SAMHSA National Helpline: 1-800-662-4357 — free, confidential treatment referrals
Our Responsible Gambling page covers self-exclusion programmes, deposit limit tools and state-level support resources in more detail. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, those resources are the right first step.
What We Are — and What We Are Not
Online Casinos USA is an independent comparison and review site. We research and assess casinos that are available to US residents, covering areas like payout rates, game libraries, licensing, payment options and bonus terms. We do not operate a casino, accept bets or hold any funds on behalf of readers.
Because we earn revenue through affiliate partnerships — meaning we may receive a commission if you sign up to a casino through a link on this site — we think it is important to be transparent about that relationship. Commission arrangements do not influence our editorial ratings or the order in which casinos appear. You can read more about how we work on the About Us page.
Our Terms and Conditions set out the full legal basis on which this site operates, including the limits of our liability and the nature of the information we provide.
A Note on Response Times
We are a small editorial team. We do our best to respond to all genuine enquiries, but we are unable to guarantee a reply to every message — particularly those that are promotional, automated or outside the scope of what we cover. Factual corrections and reader queries about reviewed casinos will always be given priority.
Thank you for taking the time to read our content. If something here has helped you make a more informed decision about where to play, that is exactly what this site is for.